FanDesk is a helpdesk and ticketing system built by Fanpino, a small bootstrapped software company in Dubai, UAE. It covers the full ticket lifecycle (priorities, assignment, bulk actions), rule-based SLA policies that respect business hours and holidays, threaded conversations with internal notes and attachments, a searchable knowledge base, and reporting on agent performance and SLA compliance. It models branches, departments and teams natively, supports English and right-to-left Persian, and sends notifications by email, Telegram and SMS. Cloud plans start at $29/month, and it can also be self-hosted with Docker.
